Industries

AI receptionist for removalists

Operator answers every removal enquiry — capturing both addresses, access, dates and the awkward items, so you can quote properly instead of guessing.

Hear the live demo

Nobody books the first removalist they ring. They ring four, take the quotes, and go with whoever seemed most on top of it.

You're in the back of a truck with a fridge on a trolley. You can't take the call, and by the time you ring back that evening, three other quotes are already sitting in their inbox and yours is the late one.

Operator answers and asks what you'd need to know to quote properly — where from, where to, how big, what date, and the things that actually decide the price: stairs, parking, lifts, and whatever's heavy and awkward.

What Operator asks your callers

Name, best contact number, and the date they're moving
The address they're moving from and the address they're moving to
Property size — bedrooms, and whether the garage and shed are coming too
Access at both ends: stairs or lift, how many flights, and how close a truck can get
Parking at both ends, and whether a permit is needed
Anything heavy or awkward — piano, pool table, safe, fridge, treadmill, fish tank
Whether they want packing and unpacking, or just the transport
Whether anything needs storing between the two dates
Whether the date is locked in or still depends on a settlement

What a call actually sounds like

CallerHi, I'm after a quote for a move next month.

OperatorHappy to help. Can I take your name and best number?

CallerDan Petrovic, 0407 918 442.

OperatorThanks Dan. Where are you moving from and to?

CallerFrom Northcote to Sunbury.

OperatorAnd what's the date?

CallerThe 14th, but it depends on settlement going through.

OperatorNoted, I'll mark it as provisional. How big is the place you're leaving?

CallerThree bedroom house, plus a pretty full garage.

OperatorAccess at the Northcote end — is it stairs, and can a truck get close?

CallerIt's single storey, but the street's narrow and there's no off-street parking.

OperatorThat's important, thanks. And at the Sunbury end?

CallerBig driveway, no problem at all.

OperatorAnything particularly heavy or awkward? Piano, safe, that sort of thing?

CallerThere's an upright piano, yeah.

OperatorGood to know — that changes the crew, so I'm glad we've got it now rather than on the day. I've got everything needed to put a proper quote together. You'll get a text confirming these details, and the quote through shortly.

What a missed call actually costs

A removal is one transaction, not a relationship — which makes it the opposite of most trades. There's no repeat work to fall back on, so every enquiry either converts or it doesn't, and each one is worth somewhere between several hundred and several thousand dollars.

It's also comparison-shopped harder than almost anything else. Four quotes is normal. What decides it is rarely the cheapest number — it's whoever sounded like they'd actually thought about the job, and that comes down to who asked about the stairs.

Which is why the questions matter as much as the answering. A quote given without knowing about the narrow street and the upright piano is a quote you'll either lose or regret winning. Getting that detail on the first call is the difference between a margin and a bad day.

Where your bookings end up

Confirmed jobs go into Google Calendar, booked against your actual truck availability rather than a rough guess at what's free.

Where your scheduling software syncs to one of those calendars, everything flows through automatically. Where it doesn't, the full enquiry — both addresses, access notes, the awkward items — is waiting in the Operator dashboard, and you're notified as it arrives.

It's the same information you'd have written on the back of a docket, except it's already typed up and nothing's been forgotten.

Ready to stop losing enquiries to missed calls?