Industries

AI receptionist for locksmiths

Operator answers every lockout call 24/7 — checking whether anyone's locked inside, confirming the address, and dispatching before they ring someone else.

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Nobody rings a locksmith casually. They're standing on a doorstep in the dark, or outside a car with the keys visible on the seat, and their patience is measured in seconds.

That makes locksmithing the least forgiving trade there is for a missed call. A plumber might get a voicemail. You get a hang-up and a redial, and by the time you've noticed the missed call someone else is already on their way.

Operator answers on the first ring, every hour of the night. It checks whether anyone's locked inside, confirms the address and that they're entitled to access, works out what's actually needed, and books it — while the caller is still on the phone rather than still looking.

What Operator asks your callers

Whether they're safe where they are, and whether anyone — a child, a pet, someone elderly — is locked inside
Exact address, and whether they can show they live or work there when someone arrives
Whether it's a house, a business or a vehicle
What's happened — locked out, key snapped in the lock, keys lost or stolen, lock failed, or a break-in
Whether the keys are lost or simply inside, which is the difference between getting them in and rekeying the property
The door and lock type as best they can describe it
Whether it's a rental, since the agent may hold a spare and save them the callout entirely
Whether police are involved or a report has been made, if there's been a break-in

What a call actually sounds like

CallerHi, I've locked myself out. Door's shut behind me and the keys are inside.

OperatorNo problem, we can get you back in. First — are you somewhere safe at the moment?

CallerYeah, I'm just out the front.

OperatorGood. Is anyone still inside — a child, or a pet?

CallerNo, just me out here.

OperatorAlright. Can I get your name and the best number for you?

CallerTom Ashcroft, 0438 105 992.

OperatorThanks Tom. What's the address?

Caller14 Blyth Street, Brunswick East.

OperatorAnd is that a house or a unit?

CallerHouse.

OperatorDo you own it, or is it a rental? If it's rented, the agent sometimes holds a spare and it'd save you the callout.

CallerWe own it. No spare anywhere, I've checked.

OperatorFine. One last thing — whoever comes out will need to see something with your name and that address on it before opening the door. Will you be able to sort that once you're inside?

CallerYeah, easy.

OperatorPerfect. Someone's on the way, roughly 25 minutes. You'll get a text now with their name and an ETA.

What a missed call actually costs

Locksmithing has the shortest window of any trade. A lockout call that isn't answered is lost inside a minute and a half — they don't leave a message, they just work down the list. The callout is simply gone.

It's also where the after-hours premium is highest, which means the calls you're least available for are the ones worth the most.

And it doesn't end at the door. The person who's just lost their keys usually needs the locks changed, not merely opened. Someone who's been broken into needs the whole place looked at. The business that locks itself out one Friday night is the business that signs a maintenance arrangement — but only with whoever turned up that night.

Where your bookings end up

Every booking goes into Google Calendar, checked against your real availability, so a 2am callout doesn't get double-booked against the morning's commercial job.

Where your job software syncs with one of those calendars, the bookings flow through automatically. Where it doesn't, the Operator dashboard holds every call, lead and booking, and notifies you the moment one lands.

Nothing to install, nothing to change about how you already work.

Ready to stop losing enquiries to missed calls?