Industries

AI receptionist for cleaning businesses

Operator answers cleaning enquiries 24/7 — capturing property size, clean type and inspection dates so you can quote accurately without playing phone tag.

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Cleaning enquiries are shopped around. Nobody rings one cleaner — they ring three, and they go with whoever answered, quoted sensibly and seemed organised about it.

The trouble is you're inside someone's house with a vacuum running. You can't take the call, and you can't ring back until you've finished the job, by which time two other quotes have already landed in their inbox.

Operator answers instead, and asks the things you'd need to know anyway — how big the place is, what kind of clean, how often, and whether there's an inspection date looming. So when you do call back, you're quoting rather than starting from scratch.

What Operator asks your callers

Name, best contact number, and the suburb
Domestic or commercial
Property size — bedrooms and bathrooms for a house, or floor area for a business
What kind of clean — regular, one-off, spring clean, end of lease, or post-build
How often, if it's ongoing: weekly, fortnightly or monthly
For an end of lease, the inspection or handover date, which sets the deadline
Whether there are pets, and whether anything needs particular care
Access — whether someone will be home, or there's a key or lockbox arrangement
Whether they need products and equipment supplied

What a call actually sounds like

CallerHi, I need an end of lease clean — we're moving out at the end of the month.

OperatorSure, we can help with that. Can I take your name and best number?

CallerSam Whitford, 0421 553 088.

OperatorThanks Sam. What suburb is the property in?

CallerYarraville.

OperatorAnd how many bedrooms and bathrooms?

CallerThree bed, one bath. There's a small courtyard out the back too.

OperatorWhen's the final inspection?

CallerThe 29th, so we need it done a day or two before.

OperatorNoted. Any pets living there?

CallerYeah, a cat.

OperatorGood to know — that usually means carpets need a bit more attention, so I'll flag it. Will the place be empty when we come?

CallerCompletely, we'll be out by the 26th.

OperatorThat makes it easier. I've got the 27th or the 28th available. Which suits?

CallerThe 27th, so there's a buffer.

OperatorBooked for the 27th. You'll get a text confirming it, and a quote through before then.

What a missed call actually costs

The maths on a cleaning enquiry is about the contract, not the visit. A fortnightly domestic clean is a couple of thousand dollars a year, and a commercial site can be several times that. So a missed call isn't a lost afternoon's work — it's a client who'll be paying somebody every fortnight for the next three years.

Because it's shopped around, speed decides it more often than price. Three cleaners get rung; one answers and asks sensible questions; two ring back the following afternoon. The first one usually wins, and often isn't the cheapest.

And the enquiries arrive at the worst possible time. People organise cleaning in the evening and at weekends, when they're at home looking at the state of the place — precisely when you've finished for the day.

Where your bookings end up

Jobs are booked into Google Calendar against your real availability, which matters when you're fitting a one-off between recurring clients on the other side of town.

Where your scheduling tool syncs with either calendar, bookings flow straight through. Where it doesn't, the Operator dashboard keeps every enquiry, quote request and booking together and notifies you as each arrives.

No new software, no migration, no evening spent moving your client list somewhere else.

Ready to stop losing enquiries to missed calls?