Industries

AI receptionist for plumbers

Operator answers your plumbing calls 24/7 — qualifying the job, checking whether the water's still running, and booking it straight into your calendar.

Hear the live demo

You're under a house with your hands in a drain when the phone goes. It's a burst pipe in the next suburb — the kind of job you'd drop everything for. By the time you've got out, cleaned up and called back, they've rung the next plumber on the list.

Plumbing is the trade where missed calls cost the most, because plumbing emergencies don't wait. Someone standing in an inch of water isn't leaving a voicemail and hoping. They're working down the search results until somebody picks up.

Operator answers every call in your business name, works out what's actually going on, and books the job into your calendar — while you stay on the tools.

What Operator asks your callers

Name, best contact number, and the suburb they're in
What's actually happening — burst pipe, blocked drain, no hot water, leaking tap, gas smell
Whether water is still running, and whether they know where the mains tap is
Whether the problem is inside the house or outside
Whether they own the property or rent it — renters need the agent or landlord to authorise the work, and finding that out on the call saves a wasted trip
For hot water jobs, whether the system is gas or electric
Whether it needs someone tonight or can wait for a booked slot
Access details — whether someone will be home, and whether there's a locked gate or a dog

What a call actually sounds like

CallerHi — my drain's backed up out the back, there's water coming up out of the grate.

OperatorThat's not a good one. I can get someone out to you. Can I grab your name and the best number to reach you on?

CallerRachel — 0433 218 907.

OperatorThanks Rachel. What suburb are you in?

CallerPreston.

OperatorAnd is the water still rising, or has it settled?

CallerIt's settled a bit, but it's still sitting there.

OperatorIs anything backing up inside the house — toilet, shower, laundry?

CallerThe laundry's draining slow, yeah.

OperatorNoted. And do you own the place, or are you renting?

CallerWe own it.

OperatorGood — that means we can go ahead without waiting on an agent. I've got a slot at 8am tomorrow, or someone can come out tonight at the after-hours rate. Which suits?

CallerTomorrow morning's fine.

OperatorBooked you in for 8am. I've passed on the details about the laundry draining slow. You'll get a text confirming it in a minute.

What a missed call actually costs

An after-hours callout in most of Australia typically starts well over $100 just to attend, and a blocked drain or burst pipe usually runs well past that once the work's done. The After Hours plan costs less than a single after-hours callout.

But the callout fee isn't really the number that matters. The person who rings you at seven on a Sunday evening and gets voicemail rings someone else — and that someone else becomes their plumber. Not for one job. For the hot water service, the bathroom reno, the investment property, and every mate they refer for the next decade.

That's the actual cost of a missed call, and it's why it compounds. You're not losing a job. You're handing a customer to a competitor, permanently.

Where your bookings end up

Operator books into Google Calendar. It checks what you've actually got free before it offers a time, so you don't end up double-booked across town.

If the job management software you already use syncs to either of those calendars, your Operator bookings will show up there too. If it doesn't, every lead, call and booking still lands in the Operator dashboard, and you get a notification the moment one comes in.

Nothing to install and no new app for you to learn. You keep working the way you already work.

Ready to stop losing enquiries to missed calls?